How can we help you?
Ordering Information
Whether you are begining a new project, finding just the right item for that finishing touch or adding to your fabric stash, we want your shopping experience at Piecework to be fun, easy, and relaxing. It is our goal to offer you fast, efficient and accurate service while providing the security for your transaction as well.
You may place your order directly though our Internet site. We offer secured shopping cart convenience.
All orders are payable in U.S. dollars.
We accept Visa, Discover, MasterCard, and American Express.
We DO NOT accept Personal checks, Bank checks or Money Orders.
Orders are usually shipped within 72 hours of receipt Monday through Friday with the exception of U.S. national holidays. Please note that we personally handle each order and hand cut the fabric fresh from the bolt. This requires more processing time than other types of products you may have ordered over the internet or by catalog. Orders will be confirmed via E-mail.
Security
You can rest assured that your order is processed using state of the art security. Our commerce server encrypts your information so that no one but Piecework can see it. When ordering, your browser should indicate that a secure page has been entered. It is not recommended that you e-mail any credit card information, as e-mail is not secure.
Guarantee
We want you to be happy with your purchase at Piecework. If an item does not meet with your satisfaction- send it back to us within thirty days for a full refund or exchange with your invoice. Simply follow the directions enclosed with your order.
Fabric Information
We choose only first quality fabrics to be sold at Piecework. All fabric is 100% cotton and 44" wide unless otherwise stated. Our fabrics are beautiful to look at and work with. We know how important quality is and that is why Piecework carries the top fabric manufacturers and designers- to be delivered directly to your home! As a quilter and crafter- I only use the best- and here it is! If you are not satisfied with your fabric's color or design, you may return it without a problem.
Shipping Methods and Charges
We ship via U.S. Priority Mail or via UPS, depending on
package weight and destination. Military personnel please supply your APO, FPO address.
Our shipping charges are calculated using yardage equivalents.
Yardage Equivalents
| Product | Yardage Equivalent |
| One yard cotton fabric | 1 |
| One yard flannel fabric | 2 |
| One book | 2 |
| One jellyroll | 3 |
| One pattern | 1 |
| 25 Pack of fat quarters | 6 |
Your shipping is shown before you place your order, so you know how much you will be charged.
Please do not ask us to place more than 7 yards in a priority envelope. Our post office refuses over stuffed envelopes.
USA Addresses:
| Yardage Equivalent | Shipping |
| 0-7 | $5.95 |
| 8-20 | $12.95 |
| 21-30 | $16.95 |
| 31-40 | $22.95 |
If your shipped order total is $200 or more to a US shipping address, shipping is FREE.
Canadian Addresses
| Yardage Equivalent | Shipping |
| 0-7 | $19.95 |
| 7-20 | $40.95 |
| 21-30 | $53.95 |
You will be contacted for any additional shipping for orders over 30 yard equivalents.
All Other Addresses
| Yardage Equivalent | Shipping |
| 0-7 | $23.95 |
| 7-20 | $59.95 |
| 21-30 | $77.95 |
You will be contacted for any additional shipping for orders over 30 yard equivalents.
International Shipments:
We ship via Global Priority. Please note that customs and duty tax is decided upon by your country- and is buyers responsibility. We label your purchase as merchandise, please do not ask us to label your merchandise as a gift.
Contacting Us
The best and fastest way to contact us is via e-mail. We will usually respond within 24 hours Monday-Friday, excluding U.S. holidays. You can also write us at:
Piecework
P.O. Box 443
Oneonta, N.Y. 13820
Finally, you can call us at: 607-267-4894
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